Guarantees and Refund Policy
At Drive Global Network PTE. LTD., we prioritize your satisfaction with the International Driving Permits (IDPs) we issue. Please review our guarantees and refund policy below, and if you need assistance, reach out to us through the live chat feature on our website, by phone, or via email at [email protected].
Global Acceptance Guarantee or Full Refund!
If the IDP you purchase from Drive Global Network is not recognized in any of the listed countries on our website, we will refund your payment in full—guaranteed!
To claim your refund, simply contact our support team through chat, email, or phone, and provide the necessary documentation proving that the IDP was not accepted. We’ll process your refund within 5 business days.
Eligible situations:
- IDP rejected by car rental agencies, with supporting evidence of refusal.
- IDP rejected by traffic authorities in listed countries, supported by official proof.
- Refund requests within three (3) years from the date of purchase.
Receive Your Digital IDP Within 8 Minutes or Your Money Back!
Once we’ve received your completed application and documents, you’ll receive your Digital IDP and order confirmation email within two (2) hours, or within twenty (20) minutes for express processing orders.
If we fail to meet our delivery time frame, you’ll be entitled to a full refund.
This guarantee applies only when the application is fully complete and the documents are approved. Incomplete or incorrect applications are not eligible for this guarantee.
Eligible situations:
- If we don’t meet the promised processing time, provided all necessary information (photos, personal details, license info, shipping info) has been submitted and approved.
- Standard processing: two (2) hours, Express processing: twenty (20) minutes.
Unlimited Free Replacements
We offer unlimited free replacements for your IDP as long as it is valid. We will cover all costs, including shipping.
Replacements will be sent to the original shipping address provided in your order. If you wish to change the shipping address, please refer to the next section.
Eligible situations:
- Any Digital IDP copy.
- Lost printed IDP booklets and/or complimentary cards, sent to the original shipping address.
- Undelivered orders, supported by tracking information.
If you would like to upgrade your shipping method or change the shipping address, the printing and IDP issuance costs will be covered by us. However, shipping fees will be your responsibility.
Not traveling or changed your mind? We offer a 30-day refund guarantee.
If you decide not to go through with your order, you can cancel it within two (2) hours of placing the order and receive a full refund.
If you cancel after the two-hour window, a 15% printing and handling fee will be charged. Shipping fees are not refundable once your order has been shipped.
This refund applies only if your IDP has not been refused by traffic authorities or car rental agencies. It also applies if you are unable to provide supporting documentation proving that your IDP was rejected.
Eligible situations:
- Change of mind about the product.
- IDP has not been used.
- Refund requests for IDPs that have not been rejected by traffic authorities or car rental agencies.
- Refund requests without proof of rejection by authorities or agencies.
Upgrades Are Non-Refundable
Please note that upgrades are non-refundable. Once an upgrade has been processed, it cannot be undone or refunded.
Upgrades are excluded from our 3-year money-back guarantee.
By purchasing an upgrade from Drive Global Network, you acknowledge and agree to these terms.